Mission

Our mission is to provide first class assistance to support unemployed people from the local community back into sustained employment, through professional information, advice and guidance and where necessary, help them achieve the relevant skills to reach their work goals.

Our Values

The shared values of the New Challenge individuals and team are as follows:

• Client service – providing clients with an excellent, professional service
• Quality – to continually monitor and improve the service we deliver to clients
• Inclusive – meeting the needs of all clients, in line with our Equal Opportunities policy
• Respect – delivering a service that respects individuals and treats them with professionalism, empathy and dignity
• Enabling – the service should help clients to progress to sustained work or suitable vocational skills training 
• Engagement – to engage with stakeholders to ensure that services delivered meet the objectives set out in regional development plans (LDA)
• Transparency – to provide a service that is open to inspection and meets financial probity standards set out by stakeholders 
  Confidentiality – to provide a service that has at its core client confidentiality
• Partnership – to work in partnership with organisations that share our vision and service objectives to develop and deliver innovative programmes that support our client groups and meet the objectives of our stakeholders and employers

Our Commitment

Our ongoing commitment is four-fold:

• To our clients – to provide a professional, supportive service that takes account of our clients’ needs and helps them to achieve their employment and training goals and continuously striving to improve the service by taking account of customer feedback and building recommendations into the service
• To our employees – to recognise their invaluable contribution to the success of the company and to appreciate that by helping them to develop their professional excellence, the service will continuously develop and improve. This will be done through:
  • Providing and supporting professional development
  • Listening to staff feedback through regular team meetings and the appraisal process 
  • Recognising staff development and improvement through fair and just reward that recognises the individual contribution of team members
    
• To our stakeholders (funding bodies) – to meet and surpass the goals and objectives set out by our funding bodies, in terms of employment, training, information, advice and guidance and to do this in accordance with the delivery budgets
• To our employers – to ensure that they receive a first class service, in terms of receiving appropriate clients who meet their requirements and thereby help them achieve their business objectives

As a result, we will achieve our objective of ensuring unemployed Londoners, from some of the most deprived communities achieve their goals of improving their skills, finding work and making a better future for themselves.