We are looking for a new member of our friendly team. This position is home-based and is perfect for a self-employed person enjoining phone calls.
You will support the National Careers Service face-to-face delivery team by making regular contact with customers to track their progress, be into learning or employment, and updating customer records to reflect any positive outcomes achieved.
Main Duties and Responsibilities
- Make follow up calls with customers over the telephone or contacting them by email in order to establish whether the have progressed into a positive outcome, as defined by the Funding Rules prevalent at the time
- Adhere to strict Funding Rules guidelines, to ensure correct for evidence of outcomes has been gathered and uploaded into the customer record
- Follow GDPR and Data Protection legislation in relation to all aspects of customer contact
- Update the CRM system with information about contacts and set up follow-up activities as appropriate
- Record customer complaints and compliments to meet Prospects standards and procedures
- Produce activity reports as required by the NCS Lead
- Undertake training as required by the NCS Lead
- Ensure adherence to the company’s equalities and diversity policy
- Other duties commensurate with the level and nature of the post
For every completed outcome, including uploading of evidence, completing the JLO form, and updating CRM, the payment would be £20.00. Calls can be made Monday to Friday 8 am – 9 pm, and Saturdays 9 am to 9 pm but not on Sundays.
Don’t hesitate to get in touch with us at careers@newchallenge.org attaching your CV and a short covering letter.