In today’s ever-changing social landscape, third sector organisations – charities, community groups, and not-for-profits – rely more than ever on the dedication and passion of their volunteers. These individuals are the backbone of many vital services, yet their contribution is often undervalued when it comes to training and development.
At New Challenge, we believe that investing in the continued education of volunteers is not just beneficial – it’s essential. Our free and accredited courses, designed especially for the voluntary and charity sector, help to build confidence, develop professional skills, and ultimately, improve the quality and impact of the services offered.
Why volunteer education matters
Volunteers are often the first point of contact for people in need. Whether supporting mental health, offering guidance, or helping individuals navigate complex systems, the demands placed on volunteers can be high. With the right training, they feel more confident and capable, and are better equipped to handle sensitive or challenging situations.
Courses such as the NCFE Level 2 Certificate in Information, Advice or Guidance or Counselling Skills can transform a well-meaning volunteer into a knowledgeable, empathetic advisor who can make a lasting difference in someone’s life.
Benefits for the organisation
Educated volunteers don’t just help clients – they strengthen the organisation itself. Training creates consistency in the way services are delivered, ensures that ethical and safeguarding standards are upheld, and can even reduce staff turnover by increasing volunteer satisfaction.
Well-trained volunteers are more likely to stay longer, take on greater responsibilities, and even progress into paid roles – all of which support long-term sustainability for the organisation.
A pathway to employment
For many volunteers, especially those who are unemployed or returning to work, gaining qualifications through New Challenge can be life-changing. Our courses are designed for women aged 30–50, particularly those working or volunteering in charities. We offer accessible, flexible learning that helps participants upskill, gain recognised qualifications, and feel empowered in their roles.
Education isn’t just about gaining knowledge – it’s about opening doors. For volunteers, it can lead to personal growth, greater self-esteem, and new career opportunities.
Make training part of your volunteer strategy
If you’re managing a third sector organisation, now is the time to think strategically about how you support your volunteers. Training shouldn’t be an afterthought – it should be embedded into your volunteer programme from the start.
At New Challenge, we partner with organisations to make this simple. Explore our current courses at newchallenge.org/courses and get in touch to find out how we can help you equip your volunteers with the skills and confidence they deserve.